Shipping Policy

1. OPERATIONAL PARTIES

This policy describes the rules for order fulfillment and delivery of goods in the online store, which operates under a collaborative model by the following entity (hereinafter referred to as the “Operator”):

Payment and order operator:
DESNOVA LLC

Address:
127 N HIGGINS AVE
STE 307D # 1892
MISSOULA, MT 59802-4486

2. ORDER PROCESSING

We make every effort to process and ship orders as quickly and carefully as possible. Order fulfillment begins immediately after an order has been successfully placed and paid.

Processing time:
The standard order preparation time is 1–2 business days.

Shipment tracking:
Once the order has been packed and handed over to the carrier, the customer will automatically receive an email containing a Track & Trace link, allowing the shipment status to be monitored at any time.

3. DELIVERY TIME AND CONDITIONS

Orders are shipped worldwide from international fulfillment centers (3PL) or directly from manufacturers, depending on the operational model of the store.

Estimated delivery times (after dispatch):

  • Europe: 3–10 business days

  • North America: 5–12 business days

  • Asia-Pacific: 5–15 business days

  • Rest of the world: 7–20 business days

Important notice:
Delivery times are estimates and may vary due to factors beyond our control, including customs processing, public holidays, peak sales periods (such as Black Friday), or unforeseen logistical disruptions.

4. SHIPPING COSTS

Shipping costs are calculated automatically during checkout. The final shipping fee depends on the delivery address, as well as the weight and dimensions of the ordered products.

Free shipping:
Free shipping may be offered during promotional campaigns or for orders exceeding a specified minimum order value. Any applicable free shipping offer is clearly displayed in the order summary before payment is completed.

5. DELIVERY ISSUES AND CONTACT

If you have not received tracking information within a few days after placing your order, or if your shipment is significantly delayed, please contact our customer support team.

Contact:
Email: info@thecartdeals.com

Our team will promptly verify the shipment status with the carrier and provide the necessary assistance.

6. APPLICABLE LAW

This Shipping and Delivery Policy is governed by applicable international laws and regulations. Any disputes relating to delivery or the interpretation of this policy shall be subject to the jurisdiction of the Operator, unless mandatory consumer protection laws in the customer’s country of residence provide otherwise.