Privacy Policy

Version: 1.0
Last updated: 18-11-2024

1. DATA CONTROLLER

We respect the privacy of our users and consider the protection of personal data a priority. This Privacy Policy explains how we collect, process, and protect personal data of users who make use of our website and services worldwide.

Payment and order operator:
DESNOVA LLC

Address:
127 N HIGGINS AVE
STE 307D # 1892
MISSOULA, MT 59802-4486

2. SCOPE AND APPLICABILITY

This Privacy Policy applies to all services offered worldwide through this website by the Operator. Please note that the Operator is not responsible for the privacy practices of third-party websites or external sources that may be linked to from our website.

By using this website, the user agrees to the terms described in this Privacy Policy. All personal data provided to us is treated confidentially.

3. COLLECTION AND USE OF PERSONAL DATA

Order processing and service delivery

When registering on our website or placing an order, we collect personal data such as name, address, email address, and payment details. This information is required to perform the agreement, including order processing, payment handling by Beno Scales Limited, and worldwide logistics and customs processing.

Data is stored on secure servers operated by the Operator or trusted third-party service providers. Personal data is not combined with other information unless necessary to properly deliver our services.

Communication

When you contact us by email or via a contact form, we may retain this correspondence. In some cases, additional personal data may be requested to properly process and respond to your inquiry. This data is also stored securely.

4. COOKIES AND ANALYTICS

We collect data for analytical purposes to better understand customer needs and to improve our services.

Our website uses cookies — small text files stored on the user’s device — to analyze website usage. Information generated by cookies may be transmitted to secure servers operated by the Operator or third parties. This information is used to compile reports on website activity and to provide services related to website usage.

Disabling cookies

Most web browsers accept cookies by default. You may change your browser settings to refuse cookies or to notify you when cookies are sent. Please note that disabling cookies may affect the proper functioning of certain features of the website.

5. PURPOSES OF DATA PROCESSING

We do not collect or use personal data for purposes other than those described in this Privacy Policy unless explicit consent has been obtained in advance. The main purposes include:

  • execution of purchase agreements and worldwide delivery of goods,

  • processing of payments and accounting,

  • customer service and complaint handling,

  • compliance with applicable legal and regulatory obligations.

6. SHARING OF DATA WITH THIRD PARTIES

Personal data is never sold to third parties. Data may only be shared with parties that are essential for service delivery, including:

  • international logistics and fulfillment partners (3PL) for worldwide shipping,

  • payment service providers for transaction processing,

  • applications supporting the webshop (such as independent review platforms or comparable services),

  • internal sharing between affiliated entities (including Beno Scales Limited and Cherrycom Worldwide SL).

All personnel and partners are required to respect the confidentiality of user data.

7. USER RIGHTS

In accordance with applicable global data protection regulations (including GDPR where applicable), users have the following rights:

  • the right to access their personal data,

  • the right to correct inaccurate or incomplete data,

  • the right to request deletion of personal data (“right to be forgotten”),

  • the right to unsubscribe from marketing communications (via the link included in each email).

Requests to access, modify, or delete personal data can be submitted using the contact details provided in Section 1 or via the website contact form.

8. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy is aligned with the current operation of the website. Changes to services, technology, or legal requirements may result in updates to this policy. Users are encouraged to review this Privacy Policy periodically.

9. APPLICABLE LAW AND JURISDICTION

This Privacy Policy is governed by applicable international data protection laws. Where legally required, disputes or claims relating to this Privacy Policy shall fall under the jurisdiction of the competent authorities in Hong Kong SAR or another applicable jurisdiction, depending on the user’s location and mandatory local regulations.